ElixirAgent Usage Rules

1.1 ElixirAgent is provided on an as-is and as-available basis. The operator does not guarantee uninterrupted operation, absence of errors, compatibility with every user scenario, or permanent availability of any specific function.

1.2 The operator may update, change, suspend, limit, replace, or remove service functions where this is required for technical, security, legal, business, or product reasons.

1.3 Third-party messengers, payment providers, hosting services, AI providers, and external APIs are independent services. Their outages, limits, rules, bans, delays, or changes are outside the operator's control.

2.1 AI may misunderstand context, rely on incomplete knowledge base data, produce inaccurate text, or generate a reply that requires human review.

2.2 The user is responsible for checking AI answers before using them in customer communication, contracts, pricing, guarantees, legal statements, medical or financial matters, public offers, or other important actions.

2.3 The service is not a legal, medical, financial, tax, accounting, or compliance adviser. The user must involve qualified specialists where required.

3.1 The user is responsible for account security, connected channels, uploaded materials, customer messages, operator actions, knowledge base accuracy, and compliance with applicable law.

3.2 The user must have the required rights to content, personal data, trade names, files, instructions, and messages uploaded to or sent through the service.

3.3 The user must independently configure access rights, internal procedures, employee permissions, and customer communication rules.

4.1 The service may not be used for spam, phishing, fraud, abuse, illegal activity, sanctions evasion, distribution of malware, prohibited goods or services, extremist materials, harassment, threats, or unlawful collection of data.

4.2 The user may not overload the service, bypass limits, scrape or copy the service, attack infrastructure, reverse engineer protected parts, impersonate other persons, or interfere with other users.

4.3 The user may not use the service in a way that violates messenger rules, payment provider rules, intellectual property rights, personal data laws, advertising laws, consumer protection laws, or other applicable requirements.

5.1 The operator may suspend, limit, block, or delete an account, workspace, integration, message flow, file, or specific function if there is a suspected violation, security risk, legal risk, payment issue, abuse, or harmful load on the service.

5.2 The operator may refuse service restoration until the user removes the violation, confirms rights, provides requested information, pays outstanding amounts, or reduces technical risk.

5.3 Where permitted by law, the operator may keep technical logs and evidence needed to investigate violations, protect rights, respond to lawful requests, and prevent repeated abuse.

6.1 To the maximum extent permitted by law, the operator is not liable for lost profit, lost revenue, loss of customers, reputational harm, indirect losses, business interruption, messenger restrictions, AI errors, or user decisions made based on service output.

6.2 If liability cannot be excluded by mandatory law, it is limited to the amount actually paid by the user for the service during the month in which the event causing liability occurred, unless mandatory law requires otherwise.

6.3 These rules supplement the User Agreement. If there is a conflict, the User Agreement applies unless these rules impose stricter service-use restrictions.