Trust

AI should be useful, controlled, and safe

ElixirAgent is built around tenant isolation, backend-only secret storage, role control, and a clear rule: when a human takes over, AI stops sending messages.

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Ownership rule

One owner per conversation at a time

AI replies automatically only until an operator takes the conversation. After handoff, AI can help with drafts but does not send them without a human.

Trust

Reliability without heavy explanations

24/7

Channels, roles, and AI modes stay transparent: who replies, what is connected, and when a human is needed.

RolesChannelsLogs

Tenant isolation

Each company stays inside its own scope.

Secrets in backend

Tokens and credentials stay off the browser.

Human priority

After handoff, AI stops sending on its own.

Tenant isolation

Each company has its own workspace, members, settings, and channel connections.

Encrypted secrets

Channel tokens and credentials are stored only on the backend in encrypted form.

Session safety

Access is handled through secure HTTP-only cookies, refresh flow, and logout/revocation.

Audit trail

Connection changes, tests, and critical admin actions are recorded for accountability.

AI boundaries

The model uses company knowledge and escalation rules instead of inventing unsupported answers.

Operator ownership

When a manager takes a chat, automatic AI sending stops until the mode is changed back.

For the client

Clear what is connected, who replies, and why

Channel status

AI mode

Action audit